Refund policy

Return & Refund Policy

Effective Date: September 12, 2026

At SNGMAX, we want you to feel confident when shopping with us. If there is a problem with your order, we’ll do our best to review it fairly and provide an appropriate solution in accordance with this policy and applicable law.

1. Return Eligibility

To be eligible for a return, the product generally must:

  • Be within the applicable return period of 2 DAYS from the date of delivery.

  • Be unused, unworn, and in its original condition.

  • Include the original packaging, tags, accessories, manuals, or other items supplied with the product, where applicable.

  • Include proof of purchase or a valid order number.

Some products may have different return conditions because of their nature. Please check the product listing before purchasing.

Nothing in this policy is intended to restrict any consumer rights or remedies that cannot legally be excluded under applicable Indian law.

2. Return Timeframe

You must contact us within 1-2 DAYS of delivery to request a return.

To start a return, email us at:

Sainathpujari369@gmail.com

Please include your:

  • Order number

  • Name and contact details

  • Product name

  • Reason for the return

  • Relevant photographs or videos, where applicable

Returns requested after the applicable timeframe may not be accepted unless required by applicable law or approved by us under exceptional circumstances.

3. Return Approval Process

After receiving your request, we may review the order and ask for photographs, videos, or other information to verify the issue.

If your return is approved, we will provide instructions for returning the product.

Please do not send a product back to us before receiving return instructions, as an unauthorized return may delay processing.

Returned products may be inspected upon receipt. Approval of a return request does not automatically guarantee a refund until the returned product has been reviewed where inspection is necessary.

4. Refund Process

Once an eligible return has been received and approved, we will initiate the applicable refund.

Refund processing time: REFUND PROCESSING TIME - 7 days / Replacement Only / No Returns

The actual time for the refunded amount to appear in your bank account, card, UPI account, or other payment method may depend on your payment provider or bank.

Where appropriate, refunds will generally be made to the original payment method.

If a refund is approved for a cancelled order that has not been shipped, processing may begin without requiring a physical return.

5. Exchanges

Where available, we may offer an exchange for an eligible product instead of a refund.

Exchanges may be subject to:

  • Product availability

  • The same return eligibility requirements

  • Size, Colour, model, or variant availability

  • Applicable price differences

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

6. Damaged, Defective, Incorrect, or Missing Products

We take product quality seriously.

If you receive a product that is:

  • Damaged during delivery

  • Defective or faulty

  • Different from what you ordered

  • Missing parts or accessories

  • Significantly different from the product description

please contact us at Sainathpujari369@gmail.com within 1-2 DAYS of delivery.

Please provide your order number and clear photographs or videos showing the issue. This helps us investigate the problem with our fulfillment or delivery partners.

Depending on the circumstances and applicable law, we may offer a replacement, exchange, repair, refund, or another appropriate remedy.

7. Non-Returnable Items

Unless required otherwise by applicable law, certain products may not be eligible for return because of their nature, including:

  • Personal-use or hygiene-sensitive products

  • Products that have been used, worn, washed, altered, or damaged after delivery

  • Products with removed or damaged tags or packaging, where those are necessary for resale

  • Customized or personalized products

  • Perishable products

  • Digital products or downloadable content, where applicable

  • Gift cards or similar items, where applicable

  • Products specifically marked as non-returnable on their product page

The applicable return conditions may be displayed on the individual product listing before purchase.

8. Return Shipping Costs

For customer-requested returns:
Return shipping costs may be the responsibility of the customer unless otherwise stated in the product listing or agreed by us.

For damaged, defective, incorrect, or missing products:
Where the issue is verified as our responsibility, SNGMAX may arrange or reimburse reasonable return shipping costs, subject to our verification process and applicable law.

Any return-shipping instructions or reimbursement limits will be communicated when your return request is approved.

9. Refund Deductions

Where permitted by applicable law, the amount refunded may be affected by:

  • Non-refundable shipping charges

  • Return shipping charges where the customer is responsible

  • Missing accessories or components

  • Product damage caused after delivery

  • Other reasonable costs associated with the customer's failure to meet the return conditions

We will communicate any applicable deduction before processing the refund where reasonably possible.

10. Cancellation Before Shipment

You may request cancellation of an order before it has been shipped by contacting us at Sainathpujari369@gmail.com

Once an order has been dispatched, cancellation may no longer be possible and the order may instead be subject to our return procedure.

Where a cancellation is accepted, any eligible refund will be processed according to the refund timelines described above.

11. Failed or Refused Deliveries

If an order is returned to us because the customer provided an incorrect address, repeatedly failed to accept delivery, or otherwise caused the failed delivery, any refund or re-delivery option may be subject to applicable shipping or handling costs, where legally permitted.

We will communicate the available options before taking action where reasonably possible.

12. Exceptions and Consumer Rights

We aim to apply this policy fairly and consistently. However, nothing in this Return & Refund Policy is intended to remove or limit rights, guarantees, remedies, or protections available to consumers under applicable Indian law.

Where applicable law provides a mandatory remedy for defective, unsafe, misrepresented, or otherwise non-conforming goods, those rights will continue to apply.

13. How to Contact Us

For return, exchange, or refund assistance, contact:

Store: SNGMAX
Email: Sainathpujari369@gmail.com
Address: Hayathnagar, Hyderabad
Phone: +91 7416061529
Customer Support: Monday-Friday

Please include your order number whenever contacting us about a return or refund.

At SNGMAX, we value your trust. We’ll always aim to handle genuine return and refund requests with fairness, transparency, and respect.