Terms of service

Terms of Service

Effective Date: September 12, 2026

Welcome to SNGMAX. These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and online store. By visiting our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms.

Please read them carefully before using our store.

1. About Our Store

This website is operated by SNGMAX, owned/managed by Sainath Pujari, with its principal address at hayathnagar, hyderabad.

Throughout these Terms, “we,” “us,” and “our” refer to SNGMAX. “You” and “your” refer to the person accessing or using our website or purchasing our products.

2. Account Terms

You may be required to provide certain information when creating an account or placing an order.

You agree to provide accurate, current, and complete information and to keep your account information updated where necessary.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account. You should notify us promptly if you believe your account has been accessed without authorization.

We reserve the right to refuse service, suspend, restrict, or terminate an account where we reasonably believe that these Terms, applicable law, or the security of our store has been violated.

3. Eligibility

By using our website or placing an order, you represent that you are legally capable of entering into a binding agreement under applicable law.

Where a person is under the applicable age of majority or otherwise requires authorization to make a purchase, the transaction must be made with the involvement or consent of a parent, guardian, or legally authorized person, as required by law.

4. Products and Product Descriptions

We make reasonable efforts to ensure that product names, descriptions, specifications, images, colours, sizes, and other information displayed on our website are accurate.

However, product appearance may vary slightly depending on your device, screen settings, lighting, manufacturing variations, or other factors.

We reserve the right to correct errors, update product information, change specifications, or discontinue products at any time without prior notice, subject to applicable law.

5. Pricing

All prices displayed on our website are stated in Indian Rupees (INR) unless otherwise indicated.

Prices may change from time to time without prior notice. Such changes will not affect orders that have already been accepted, except where permitted or required by applicable law.

Where applicable, taxes, delivery charges, platform charges, or other fees will be displayed at checkout or otherwise disclosed before you complete your purchase.

Despite our efforts to maintain accurate pricing, an unintended pricing or listing error may occasionally occur. Where permitted by law, we may cancel or decline an order affected by a clear pricing or listing error and provide an appropriate refund for any amount already paid.

6. Payment

We accept payment methods made available through our website at the time of purchase.

You authorize us and our payment service providers to process the payment associated with your order.

Payment information may be processed by third-party payment providers. We do not knowingly collect or store complete payment-card information unless necessary and legally permitted for the operation of the service.

An order may be placed on hold, declined, or cancelled where payment is unsuccessful, suspected to be fraudulent, unauthorized, or otherwise not valid.

7. Order Acceptance

Submitting an order through our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an acknowledgement or confirmation that we have received your order. Receipt of an order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to accept, decline, limit, or cancel an order for legitimate reasons, including product availability, pricing errors, payment issues, suspected fraud, inaccurate information, shipping restrictions, or other operational or legal reasons.

Where an order is cancelled after payment has been received, we will process the applicable refund in accordance with our Refund/Cancellation Policy and applicable law.

8. Shipping and Delivery

We will ship products to the delivery address provided at checkout using the available delivery methods shown on our website.

Estimated delivery times are provided for guidance and may vary due to factors including product availability, courier delays, weather, public holidays, transportation disruptions, incorrect addresses, or events beyond our reasonable control.

You are responsible for providing an accurate and complete shipping address and contact information.

Where a shipment cannot be delivered because of an incorrect address, failed delivery attempts, refusal to accept delivery, or other circumstances attributable to the customer, additional shipping or re-delivery charges may apply where permitted.

For more details, please refer to our Shipping Policy.

9. Returns, Exchanges, Cancellations and Refunds

Returns, exchanges, cancellations, and refunds are subject to our applicable Return & Refund Policy.

Eligibility may depend on factors such as product type, condition, return timeframe, proof of purchase, damage, missing accessories, hygiene considerations, or other applicable restrictions.

Products returned may be required to be unused, in original condition, and accompanied by applicable packaging, tags, accessories, or documentation, unless otherwise required by law.

Where a refund is approved, the refund amount and method will be communicated to you and processed through the applicable payment method or another lawful method.

Nothing in these Terms is intended to exclude or restrict any consumer right or remedy that cannot lawfully be excluded or restricted under applicable Indian law.

10. Prohibited Uses

You agree not to use our website or services for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not:

  • Violate any applicable law or regulation

  • Infringe our intellectual property rights or the rights of others

  • Submit false, misleading, or fraudulent information

  • Attempt to gain unauthorized access to our website, systems, accounts, or data

  • Interfere with or disrupt the operation or security of our website

  • Upload or transmit malicious code, viruses, or harmful software

  • Use automated systems to scrape, copy, harvest, or misuse website content without authorization

  • Engage in activities intended to manipulate prices, promotions, orders, reviews, or other store functions

  • Use our products, website, or services for any purpose prohibited by applicable law

We may restrict or terminate access where necessary to protect our customers, business, systems, or legal rights.

11. Intellectual Property

Unless otherwise stated, the website and its contents, including our brand name, logo, text, graphics, photographs, product content, design elements, and other materials, are owned by or licensed to SNGMAX and are protected by applicable intellectual property laws.

You may use the website for personal and lawful shopping purposes only. You may not reproduce, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission, except where permitted by law.

12. Third-Party Services and Links

Our store may use third-party services such as payment providers, shipping companies, analytics providers, advertising services, social-media platforms, and other technology providers.

Third-party services may operate under their own terms and privacy policies. We are not responsible for the independent policies, content, security, availability, or actions of third-party services except to the extent required by applicable law.

Our website may also contain links to third-party websites. Visiting those websites is at your own discretion and subject to their respective terms.

13. User Reviews and Content

Where our store allows customers to submit reviews, comments, photographs, feedback, or other content, you agree that your submissions must not be unlawful, misleading, defamatory, abusive, obscene, infringing, fraudulent, or otherwise inappropriate.

You retain any rights you may have in content you submit. However, by submitting content to us, you grant SNGMAX a non-exclusive, royalty-free, worldwide license to use, reproduce, display, publish, adapt, and distribute that content for legitimate business, marketing, and operational purposes, subject to applicable law.

We may remove content that violates these Terms or applicable law.

14. Accuracy and Availability of the Website

We aim to keep our website available and information accurate, but we do not guarantee that the website will always be uninterrupted, error-free, complete, or current.

We may modify, suspend, restrict, or discontinue any portion of the website or services at any time where reasonably necessary.

15. Limitation of Liability

To the maximum extent permitted by applicable Indian law, SNGMAX and its owners, employees, agents, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive losses arising from or related to your use of the website or purchase of products.

This may include losses arising from website interruptions, delays, third-party services, or events beyond our reasonable control.

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded under applicable law, including any mandatory consumer rights or remedies.

Where liability is lawfully limited, our liability will be limited to the amount you paid for the relevant product or transaction giving rise to the claim, except where applicable law requires otherwise.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless SNGMAX, its owners, employees, agents, and service providers from claims, losses, liabilities, costs, or expenses arising from your unlawful use of the website, violation of these Terms, infringement of another person's rights, or misuse of our services.

This provision does not apply to the extent that the claim results from our own unlawful acts, negligence, or obligations that cannot legally be transferred to you.

17. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, pandemics, government actions, strikes, transportation disruptions, internet or technology failures, war, civil unrest, or other similar events.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services, or applicable laws.

The updated version will be posted on this page with a revised Effective Date. Your continued use of the website after the updated Terms become effective constitutes acceptance of the changes, to the extent permitted by applicable law.

19. Governing Law and Indian Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer-protection rights or jurisdiction available to you under applicable law, disputes arising from or relating to these Terms, our website, or purchases from SNGMAX shall be subject to the jurisdiction of the competent courts at HYDERABAD, TELANGANA, INDIA.

20. Contact Information

For questions about these Terms, orders, products, or our services, please contact us:

Store: SNGMAX
Owner: Sainath Pujari
Email: Sainathpujari369@gmail.com
Address: Hayathnagar, Hyderabad
Phone: +91 7416061529
Customer Support Hours: Monday-Friday / 10am-10pm

By using the SNGMax website or purchasing our products, you acknowledge that you have read and agree to these Terms of Service, subject to your rights under applicable law.