Shipping policy

Shipping Policy

Effective Date: September 12, 2026

At SNGMAX, we want your shopping experience to be simple and convenient from checkout to delivery. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Shipping Methods

We currently offer the following shipping options:

Standard Shipping
Orders are delivered through our available courier and logistics partners based on your delivery location.

Express Shipping
AVAILABLE . Where available, express delivery options and charges will be displayed at checkout.

We select shipping partners based on factors such as delivery location, availability, serviceability, and order requirements.

2. Order Processing Time

Orders are generally processed within 2-3 business days after successful payment and order confirmation.

Orders placed on Saturday & Sunday may be processed according to our regular operating schedule.

Please note that processing time is separate from the delivery time. Orders containing multiple products may be processed or shipped separately where necessary.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer than usual.

3. Delivery Timeframes

Estimated delivery time depends primarily on your delivery location and courier availability.

Our estimated delivery timeframe is:

Domestic India: Approximately 7-8 days

Actual delivery time may vary according to the distance, location, courier availability, weather conditions, public holidays, transportation disruptions, and other circumstances beyond our control.

The delivery estimate shown at checkout, where available, should be treated as an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

4. Shipping Costs

Shipping charges may depend on factors such as:

Delivery location
Order size or weight
Shipping method selected
Promotional offers

The applicable shipping fee will be displayed at checkout before you complete your purchase.

Free Shipping: AVAILABLE FOR ORDERS ABOVE ₹499

We may offer temporary free-shipping promotions from time to time. The terms of such offers will be displayed during the promotion.

5. Tracking Information

Once your order has been shipped, we may provide tracking information through email, SMS, WhatsApp, or another available communication method.

Tracking information may take some time to become active after the courier receives and scans the shipment.

You can use the tracking information provided to check the latest available shipment status.

6. Address Accuracy

Please carefully check your shipping address, phone number, and other delivery details before placing your order.

SNGMAX is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address or contact information provided by the customer.

Where possible, we may attempt to assist with address corrections before shipment. Once an order has been dispatched, changes may not always be possible.

Additional shipping or re-delivery charges may apply where permitted if a shipment must be resent because of incorrect information provided by the customer.

7. Delivery Issues and Delays

Although we work with delivery partners to provide reliable service, delays can sometimes occur.

Possible causes include:

Courier or transportation delays
Incorrect or incomplete addresses
Weather conditions
Public holidays
High order volumes
Natural disasters or other events beyond our reasonable control
Serviceability limitations in certain locations

If your order appears delayed, please first check the tracking information provided to you.

If the tracking information has not updated for an unusually long period or your order appears lost, please contact us at Sainathpujari369@gmail.com with your order number.

We will work with the relevant courier or logistics partner to investigate the issue.

8. Failed Delivery Attempts

Our delivery partner may make multiple delivery attempts depending on the courier's policies and the delivery location.

If delivery fails because the customer is unavailable, refuses the shipment, provides incorrect information, or does not cooperate with the delivery process, the shipment may be returned to us.

In such cases, SNGMAX may contact you regarding re-delivery or refund options, subject to our applicable Return & Refund Policy.

9. Damaged or Missing Packages

If your package appears visibly damaged when delivered, please take photographs or video of the package and its contents before discarding any packaging materials.

If an item is missing, damaged, incorrect, or appears to have been tampered with, contact us at Sainathpujari369@gmail.com within 48 hours / 7 days of delivery.

Please include your order number and relevant photographs or other evidence so that we can investigate and assist you.

10. International Shipping

INTERNATIONAL SHIPPING IS AVAILABLE

If international shipping is available, delivery times and shipping charges will depend on the destination, courier service, customs procedures, and local requirements.

International customers may be responsible for applicable customs duties, import taxes, local fees, or other charges imposed by the destination country, unless otherwise stated at checkout.

Customs clearance may also cause delays that are outside our control.